Privacy Policy – Fragrant Jewels

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Last Modified:  May 13, 2020

Fragrant Jewels ("Company," "we," "our," "us") knows that you care about how your personal information is used and shared. We take your privacy seriously and want to outline the measures we employ in safeguarding your personal information.

This Privacy Policy covers Company's treatment of information collected when you access www.fragrantjewels.com, or any other linked pages, features, content, or application services offered from time to time by Company in connection therewith (collectively, the "Website"). 

IF YOU ARE CALIFORNIA RESIDENT: If you are a resident of California, this entire Privacy  Policy applies to you. However, please see Additional Information for California Consumers below, which will inform you in detail about our information collection practices and your specific rights.

 

This Privacy Policy applies to information we collect:

  • on the Website; or
  • in email, text or other electronic messages between you and the Website.

It does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by Company or any third party; or
  • any third party, including through any application or content that may link to or be accessible from or on the Website.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it.  If you do not agree with our policies and practices, your choice is to not use the Website.  By accessing or using the Website, using any of our services or purchasing any of our products, you acknowledge that you have read an accept the practices and policies outlined in this Privacy Policy, our Terms and Conditions, and any other Company policies or agreements in place at that time.  We reserve the right to make changes to this Privacy Policy from time to time.  Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check periodically for updates.

Users Must Be At Least 18

Users of our Website must be at least 18 years old; any user under 18 is not authorized.  Our Website is not targeted to children under age 18. Additionally, we do not knowingly collect any personal information from children under 18 years of age.  If you have reason to believe that a child under the age of 13 has provided personal information to Company through this Website, please contact us, and we will endeavor to delete that information from our databases. 

 

Information We Collect and How We Collect It

We collect several types of information from and about users of the Website, including information:

  • by which you may be personally identified, such as name, postal address, e-mail address, phone number, or any other identifier by which you may be contacted online or offline ("personal information");
  • about your past purchases, returns and credits;
  • about your preferences and demographics;
  • that is about you individually but does not identify you; and/or
  • about your internet connection, the equipment you use to access our Website, and Website usage details.

We collect this information:

  • directly from you when you provide it to us, such as when you make a purchase, participate in one of our sweepstakes or promotions, or contact us with inquiries; and
  • automatically as you use the Website.  Information collected automatically may include usage details, IP addresses, and information collected through cookies.

 

By voluntarily providing us with any such information, you are consenting to our use of it in accordance with this Privacy Policy.  You can choose not to provide us with certain information, but then you may not be able to take advantage of many features, and you may not be able to complete a purchase through the Website.

 

Automatically Collected Information

Upon engaging the Company Website or services, the Company automatically receives and records information on our server logs from your browser, including but not limited to your IP address, the type of browser used, cookie information, the page you requested, duration of activity on our Website and any items you may purchase. Company may store such information itself or such information may be included in databases owned and maintained by Company affiliates, agents or service providers. This information may be used to customize the content you see on our Website or to communicate with you about special offers. This information provides us with the type of user who is accessing our Website and certain browsing activities of that user. We may make extensive use of this data at an aggregated level in order to understand, among other things, how our Company Website is being used. Company may share this aggregate data with its affiliates, agents and business partners.  Company may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.  Please note that we have the ability to retain any data that you provide on our Website(s), even if you do not complete your registration/transaction by clicking submit/next. For example, such contact details and data may be used to contact you to inquire why you did not complete your registration or transaction. 

Cookies

We use "cookies" to improve your shopping experience and to save you time. Cookies are little tags that are placed onto your computer. We assign a cookie to your computer when you first visit us in order to enable us to recognize you each time you return. Cookies allows us to customize our website to your individual preferences in order to create a more personalized shopping experience. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Website’s features.

Do Not Track

We may tracks users’ use of the Website, but do not track users across third-party websites. We will respond to browser Do Not Track (DNT) signals.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present the Website and its contents to you.
  • To provide you with marketing and deals.
  • To provide you with information, products, or services that you request from us.
  • To provide you with notices about your account, order placement, order status and/or shipping information.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to the Website or any products or services we offer to provide through it.
  • To personalize and improve our services and allow users to set up a user profile, make purchases, and otherwise interact with the Website.
  • To fulfill any other purpose for which you provide it.
  • In any other way we may describe when you provide the information.
  • For any purpose with your consent.

You may notify us to opt-out from receiving certain marketing emails and each marketing email will include an opt-out button.

Disclosure of Your Information

Company is not in the business of selling your information. We have the right to disclose aggregated information about our users, and information that does not identify any individual.  We may disclose personal information that we collect or you provide in accordance with this Privacy Policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company's assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our Website users is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with a subpoena, court order, administrative or governmental order, or any other requirement of law.
  • If Company, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk.
  • To enforce or apply our Terms and Conditions, and other agreements, including for billing and collection purposes.

 

 Data Security

Company takes reasonable steps to protect the personal information provided via the Website from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from this Website may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any personal information to Company via the Internet. Your Company account personal information is protected by a password for your privacy and security. You  are responsible for protecting against unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account. Any transmission of personal information is at your own risk.  We are not responsible for circumvention of any privacy settings or security measures contained on the Website.  When Company's order form asks users to enter personal information such as a credit card number, that information is encrypted with industry-standard Secure Socket Layers ("SSL") encryption, either by us or our third party payment providers. 

Links to Other Web Sites

This Privacy Policy applies only to the Website. This Website may contain links to other web sites not operated or controlled by Company (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from this Website do not imply that Company endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

Other Terms and Conditions

Your access to and use of this Website is subject to the Website’s Terms and Conditions.

 

Changes In Policy

Company may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. You acknowledge that this Privacy Policy is part of the Terms  and Conditions and you unconditionally agree that using this Website signifies your  agreement to be bound by it. Your visit and any dispute over privacy is subject to this policy and our Terms  and Conditions, including limitations on damages and binding arbitration. If we make changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or sending you an email. Your continued use of the Website after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

Access to Information; Contacting Company

To keep your personal information accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct personal information in our possession that you have previously submitted via this Website. If you have any questions or concerns regarding this Privacy Policy and our privacy practices, please send us a detailed message to support@fragrantjewels.com and we will make every effort to resolve your concerns.

Fragrant Jewels LLC

807 Mateo Street

Los Angeles, California 90021

 

Additional Information for California Residents

This Privacy Notice for California Residents (“CCPA Notice”) supplements the information contained in the Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California (“Consumers”). We have created this CCPA Notice in order to comply with the California Consumer Privacy Act of 2018 (“CCPA”).

Categories of Information We Collect

Our Website collects Personal Information as that term is defined in CCPA: information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or device. In particular, within the last twelve (12) months, we have collected the following categories of Personal Information from Consumers:

Category

General Examples

Collected

A. Identifiers.

A real name, unique personal identifier, online identifier, Internet Protocol address, email address, account name

YES

B. Personal Information categories listed in the California Customer Records Statute (Cal. Civ. Code § 1798.80(e)).

A name, signature, address, telephone number, employment.

YES

C. Commercial information.

Records of products purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

YES

D. Internet or other similar network activity.

Browsing history, information on a Consumer’s interaction with a website or application.

YES

E. Geolocation data.

Physical location or movements.

YES

F. Inferences drawn from other Personal Information

Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

YES

Personal Information does not include:

  • Publicly available information from government records.
  • Deidentified or aggregated Consumer information.
  • Certain other information that is already regulated by other laws or regulations.

As explained in more detail here, we obtain the categories of Personal Information listed above from the following categories of sources:

  • Directly from you. For example, when you sign up on the Website. This includes the following categories of Personal Information:
  1. Identifiers
  2. Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))

law

  1. Commercial information
  2. Geolocation data
  • Indirectly. For example, from observing your actions on our Website, including by the use of cookies or from third parties. This includes the following categories of Personal Information:
  1. Commercial information
  2. Internet or other similar network activity
  3. Geolocation data
  4. Inferences drawn from other Personal Information
  • By observing Consumers’ behavior through their purchases and activity on the Website. This includes the following categories of Personal Information:
  1. Internet or other similar network activity
  2. Geolocation data
  3. Inferences drawn from other Personal Information

Use of Personal Information

We may use, or disclose the Personal Information we collect for one or more of the following business purposes:

Categories of Information

Business Purpose

A. Identifiers

B. Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))

C. Commercial information

D. Internet or other similar network activity

E. Geolocation data

F. Inferences drawn from other Personal Information

Provide you access to and use of the Website, including registering you for the Website and enabling purchases and orders

A. Identifiers

C. Commercial information

D. Internet or other similar network activity

E. Geolocation data

Ensure that our Website are operational and optimized for user experience, as well as to enforce our terms of use with you if necessary

C. Commercial information

D. Internet or other similar network activity

E. Geolocation data
F. Inferences drawn from other Personal Information

Improve the content and general administration of the Website

 

A. Identifiers

C. Commercial information

D. Internet or other similar network activity

Enhance user experience, including to provide you with customer support

A. Identifiers

C. Commercial information
D. Internet or other similar network activity

Detect fraud, illegal activities or security breaches

A. Identifiers

F. Inferences drawn from other Personal Information

Enable third parties to deliver advertising to you, and to enable you to participate in promotions, for monetization purposes

A. Identifiers

C. Commercial information
D. Internet or other similar network activity
F. Inferences drawn from other Personal Information

Provide you with notices regarding goods or services that you have purchased or may wish to purchase in the future including in some cases to send you direct marketing communications regarding our products and services that we may think are of interest to you

A. Identifiers
C. Commercial information

Respond to your queries and requests, or otherwise communicate directly with you

D. Internet or other similar network activity

Perform system maintenance and upgrades, and enable new features

A. Identifiers

C. Commercial information
D. Internet or other similar network activity
F. Inferences drawn from other Personal Information

Conduct statistical analyses

 

A. Identifiers
C. Commercial information
D. Internet or other similar network activity
F. Inferences drawn from other Personal Information

Personalize and improve your experience with the Website and other services and products provided by Company, for example by providing customized, personalized, or localized content, recommendations and features based upon inferences drawn from your activity with or within the Website

A. Identifiers
C. Commercial information
D. Internet or other similar network activity
F. Inferences drawn from other Personal Information

Understand how you access and use the Website in order to provide technical functionality, develop new products and Website, and analyze your use of the Website, such as your interaction with applications, advertising, products, and services that are made available, linked to, or offered through the Website

Any category of Personal Information as may be required and only as outlined in this Privacy Notice

Provide information to regulatory bodies when legally required, and only as outlined in this Privacy Notice

Company will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Disclosure of Personal Information

Company may disclose your Personal Information to a third party for a business purpose. When we disclose Personal Information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that Personal Information confidential and not use it for any purpose except performing the services for us. 

As explained in more detail above, we share your Personal Information with certain categories of third parties who assist us in providing our Website and products and with our business.

Disclosures of Personal Information for a Business Purpose

In the preceding twelve (12) months, Company has disclosed the following categories of Personal Information for a business purpose:

  1. Identifiers
  2. Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
  3. Commercial information
  4. Internet or other similar network activity
  5. Geolocation data
  6. Inferences drawn from other Personal Information

We disclose your Personal Information for a business purpose to the following categories of service providers or third parties:

  • Companies that do things to help us provide the Website: hosting service providers, user engagement and email service providers, certain analytics providers, payment service providers, communication tools;
  • Professional service providers, such as auditors, lawyers, consultants, accountants and insurers.

 

Your Rights and Choices

The CCPA provides Consumers with specific rights regarding their Personal Information, provided that we are able to verify their identities as explained below. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months. Once we receive your request and verify your identity (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:

  • The categories of Personal Information we collected about you.
  • The categories of sources for the Personal Information we collected about you.
  • Our business or commercial purpose for collecting or selling that Personal Information.
  • The categories of third parties with whom we share that Personal Information.
  • The specific pieces of Personal Information we collected about you (also called a data portability request).
  • If we sold or disclosed your Personal Information for a business purpose, two separate lists disclosing:
    • sales, identifying the Personal Information categories that each category of recipient purchased; and
    • disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive your request and verify your identity (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  1. Complete the transaction for which the Personal Information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  3. Debug products to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech, ensure the right of another Consumer to exercise that Consumer’s right of free speech, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the business’ deletion of the information is likely to render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
  7. Enable solely internal uses that are reasonably aligned with Consumer expectations based on your relationship with us.
  8. Comply with a legal obligation.
  9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

 

Exercising Access, Data Portability, and Deletion Rights

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable Consumer request related to your Personal Information. You may also make a verifiable Consumer request on behalf of your minor child.

An authorized agent is a natural person or a business entity registered with the Secretary of State that a Consumer has authorized to act on his or her behalf. When a Consumer uses an authorized agent to submit a request to know or a request to delete, we may require that the Consumer provide the authorized agent written permission to do so and verify their own identity directly with us, unless the Consumer has provided the authorized agent with a valid power of attorney. We may deny a request from an agent that does not submit proof that they have been authorized by the Consumer to act on his or her behalf.

To exercise the access, data portability, and deletion rights described above, please submit a verifiable Consumer request to us by either:

(855) 550-1129 

support@fragrantjewels.com

You may only make a verifiable Consumer request for access or data portability twice within a 12-month period. The verifiable Consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.

Making a verifiable Consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account as a reasonable step toward verification when the request relates to Personal Information associated with that specific account. Please note that the methods for verification are set forth in the CCPA, which also requires us to consider a number of factors, such as type, sensitivity and value of the Personal Information or risk of harm posed by unauthorized access or deletion, on a case-by-case basis.

We will only use Personal Information provided in a verifiable Consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable Consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding our receipt of the verifiable Consumer’s request. If applicable, our response we provide will also explain the reasons we cannot comply with a request. For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable Consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Sale; Non-Discrimination and Notice of Financial Incentives

We do not sell your Personal Information as contemplated under the CCPA.

We will not discriminate against you in a manner prohibited by the CCPA because you exercise your CCPA rights.   Please note that to use our Website, we do require the collection of your Personal Information, for example to complete a paid transaction. While you may request to delete your Personal Information under CCPA, such deletions may affect Company’s ability to offer the Website or to sell our products to you.

In addition, on our Website we may offer you financial incentives that are directly related to the value provided to us by the Personal Information for the collection, sale, retention and use of your Personal Information as permitted by the CCPA. For example, we may ask for your email and provide you with a discount code.  Please note that participating in incentive programs is entirely optional, you will have to affirmatively opt-in to the program and you can opt-out of each program by following the instructions in the applicable program description and terms. We may add or change incentive programs and/or their terms by posting notice on the program descriptions so check them regularly.

Questions

If you have any questions regarding this CCPA Notice, please contact us here:

807 MATEO STREET, LOS ANGELES, CALIFORNIA 90021

SUPPORT@FRAGRANTJEWELS.COM